ASCC POLICY

Care, Quality, and Consistency. At A.S.C.C., reliability and punctuality are a must. If there are any delays, A.S.C.C. staff will notify the client. 

Your Time does not begin until I enter your space. If the delay exceeds 30 mins and you decide you no longer want the service, you will receive a 10% off service coupon and a full refund. 

My Time If you think you will be running late, please communicate this as soon as possible. If you are running over 30 minutes late, A.S.C.C. will cancel the appointment, and you will NOT be refunded. If you would like to cancel or reschedule your appointment, you have 24 hours before the appointment time to do so, and you will be refunded, or it can get held towards the next appointment date.

Inconvenience Fee If you missed your appointment time and A.S.C.C staff can come back out to assist you with your task, a $15 inconvenience fee will be invoiced. 

My Skill If services get completed before booking time ends -ex. Appointment time 10 am-1 pm, but service finishes at 12-12:30 pm- there are NO discounts on services provided.

***You are paying for my time, my skills in cleaning and organizing, my attention to detail, and the overall care I take while servicing your home.***

If services get completed before booking time ends and there are concerns, I will only service and go over areas included in your package.

Extra Charges I will charge accordingly for any additional work. Before any work begins, prices will be discussed.

After Service If you are unsatisfied with your service get in touch with me NO later than 24 hours after the appointment time has ended. There are NO refunds, but I will come and fix whatever issues you may have. There are NO refunds once service gets completed.

After Hours To book after hours –after 5:00 pm– there will be an additional $20/ per hour service fee added to whatever service you’re requesting. 

If you have any questions, please reach me at (202) 850-0005 or Clean@AboveStandardCC.com

Thank You For Letting Me In